Help
Support
We're a small studio and read every message.
Contact: Email craig@psiloops.com with questions, bugs, or feedback. Please include your device model and iOS version so we can help faster. We aim to reply within a few business days.
Getting started
- Point your camera at the world — the music follows the colors, light, texture, and motion in the scene.
- Tap anywhere to pause or resume the sound.
- Long-press the screen to open the live info panel, where you can toggle drums and switch camera lenses.
Troubleshooting
No sound?
Make sure your device isn't in silent mode and the volume is up. Tap the screen once to confirm sound is enabled (a sealed sigil appears when paused).
Camera is black or unavailable?
SynthSense needs camera access to work. Open Settings → SynthSense → Camera and enable it, then relaunch the app.
Audio sounds choppy or the device is warm?
Continuous camera analysis and audio is demanding. SynthSense automatically eases its analysis rate when the device heats up. Closing other apps can help.
Lens switching or depth options missing?
Available lenses and depth features depend on your device's cameras. Older devices may offer fewer options.
Privacy
SynthSense runs entirely on your device and collects no data. See our Privacy Policy for details.
Still stuck?
Email craig@psiloops.com and we'll sort it out.